![]() ![]() Photographic evidence helps us ensure the issue is dealt with quickly and efficiently. In addition, you may be asked to send us photos of the damaged packaging and / or product. Any damaged boxes must be signed for as ‘damaged’ at delivery. If you have received your parcel in poor condition, damaged or if items are missing, please keep all outer packaging so that the courier can collect the box for their investigation.After 14 days we may not be able to claim for the parcel if it is lost/stolen.). (For UK orders, notification must be within 14 days of the dispatch email. Delivery errors must be reported to us as soon as possible.Delivery is to the door, and we are not responsible for any additional carrying or positioning of products ordered, unless we have agreed to a special delivery at the time of accepting your order.Deliveries can consist of one or more parcels and could be delivered with numerous couriers.We cannot accept liability for any loss or damage to this parcel. For Express Tracked Delivery, any parcel that has been opted to be left in a safe place or left without a signature is entirely the responsibility of the recipient.We cannot be held responsible for any delivery, if an incorrect address has been put on the order.If an item is returned to us because delivery cannot be made, Net Curtains Direct Limited reserves the right to charge shipping for a resend. ![]()
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